DMG Consulting
MARCH 31, 2017
DMG Consulting Releases 2017 Contact Center Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. When: Today, 21 March 2017.
Verint
DECEMBER 5, 2017
In a recent webinar, Top 5 Best Practices for Extending Workforce Optimization (WFO) Beyond the Contact Center , Craig Seebach shared additional research into this trend, the key barriers to integrating these functions, and how enterprise WFO can help improve speed, accuracy and cost to serve.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verint
JUNE 6, 2017
As discussed in a recent blog post by Laurie Wickham, the 2017 Verint Engage Global Customer Conference took place recently in Orlando, Florida with attendees from 17 countries and a variety of industries.
Verint
AUGUST 23, 2017
Rapidly changing technology, shifting work-life priorities, and a surprisingly high “disengagement rate” have all collaborated to drive the need for changes—big ones—in the contact center. According to a Gallup poll from January 2017 1 , a whopping 65.6% Report, 2017. of employees are disengaged.
DMG Consulting
APRIL 5, 2017
Most contact center managers agree that there is ample opportunity to improve their workforce management (WFM) solution, their WFM best practices, and most likely both. Source: DMG Consulting LLC, February 2017. Scouting Report: Real-Time Adaptive Scheduling—WFM’s Next Evolutionary Step. By Donna Fluss.
Verint
DECEMBER 15, 2017
contact center industry, and likely the global contact center industry. The results of Saddletree Research’s 2017 survey of end users, completed during the third quarter of 2017, reveals the relatively high level of market penetration of quality management in the U.S. contact center industry.
Expert insights. Personalized for you.
48 
Let's personalize your content