2017 Best practices contact center workforce Employee engagement 
Verint
JUNE 6, 2017
As discussed in a recent blog post by Laurie Wickham, the 2017 Verint Engage Global Customer Conference took place recently in Orlando, Florida with attendees from 17 countries and a variety of industries.
Verint
AUGUST 23, 2017
Rapidly changing technology, shifting work-life priorities, and a surprisingly high “disengagement rate” have all collaborated to drive the need for changes—big ones—in the contact center. According to a Gallup poll from January 2017 1 , a whopping 65.6% of employees are disengaged. Report, 2017.
Verint
DECEMBER 15, 2017
In 2018, the contact center industry will be all about automation. contact center industry, and likely the global contact center industry. contact center industry, and likely the global contact center industry. contact center industry.
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