Jive
APRIL 3, 2019
Since they launched in 2016, the TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of the best B2B technology products. This enables us to customize the configuration (dial plans, call flow, etc.) The cloud PBX is simple, yet very powerful.
Enghouse Interactive
APRIL 28, 2019
When agents can quickly and easily see how they are tracking against their personal targets for call-time, customer satisfaction ratings, time to resolution, they can adjust in real-time and improve the areas lacking, thereby positively impacting their overall ratings. In summary: Call Recording + Quality Management = Cost Savings.
Balto
FEBRUARY 6, 2023
One respondent shared: “[The contact center] fits my personality and helps me with my social anxiety problems by forcing me to speak to strangers while also not having to be face to face.” It’s crucial to have direct experience of things like call flows, processes, and winning behavior. Key word: opportunity.
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