Beyond Philosophy
DECEMBER 8, 2015
Powerful new research has produced results which allow companies to identify current levels of employee commitment and provides actionable direction on how to help them become more committed and active brand ambassadors. – Saboteurs , the employees who are the least committed to a brand. There’s a lot more to tell.
Beyond Philosophy
OCTOBER 29, 2015
They are upgrading the stock and forecasting a positive turning point the brand by the 4th quarter. Morgan Stanley upgraded LULU , predicting that the stock will continue its success in earnings for 2016. First, that listening to the Voice of the Customer (VOC) is an important part of your brand strategy. The VOC is the Key.
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NICE inContact
AUGUST 25, 2016
Frontline brand ambassadors will increasingly face complex challenges engaging customers with the right data at the right time to provide the right experience. Through agile design and deployment – independent of costly third-party integrators and consultants – SpiceCSM immediately impacts your top and bottom line.
CSM Magazine
OCTOBER 26, 2016
Based on a recent global survey of 161 executives by Strategy&, PwC’s strategy consulting group, interviews and long-standing observation, these ten principles show how companies can position themselves for future customer success. Crucial to this approach is developing brand ambassadors. © 2016 PwC.
aircall
NOVEMBER 17, 2016
In 2016, 60% of consumers reported having higher expectations in terms of customer service than they did the previous year. This means that adapting your customer service funnel to millennial standards is difficult, but it’s also a gift that keeps on giving; happy customers share that positivity, and can become brand ambassadors.
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