Beyond Philosophy

OCTOBER 29, 2015

They are upgrading the stock and forecasting a positive turning point the brand by the 4th quarter. Morgan Stanley upgraded LULU , predicting that the stock will continue its success in earnings for 2016. First, that listening to the Voice of the Customer (VOC) is an important part of your brand strategy. The VOC is the Key.

Customer Experience 386

Customer Experience Brand ambassadors Consulting Consulting 386

NICE inContact

AUGUST 25, 2016

The traditional contact center organization has the greatest opportunity to transform its silos into the enterprise epicenter for customer interaction. Frontline brand ambassadors will increasingly face complex challenges engaging customers with the right data at the right time to provide the right experience. Register today !

Brand ambassadors 48

Brand ambassadors Agent Empowerment Contact Center Enterprise 48

CSM Magazine

OCTOBER 26, 2016

Based on a recent global survey of 161 executives by Strategy&, PwC’s strategy consulting group, interviews and long-standing observation, these ten principles show how companies can position themselves for future customer success. Crucial to this approach is developing brand ambassadors. © 2016 PwC.

Brand ambassadors 66

Brand ambassadors Customer advocacy Consulting Consulting 66

aircall

NOVEMBER 17, 2016

In 2016, 60% of consumers reported having higher expectations in terms of customer service than they did the previous year. This means that adapting your customer service funnel to millennial standards is difficult, but it’s also a gift that keeps on giving; happy customers share that positivity, and can become brand ambassadors.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54