Beyond Philosophy

OCTOBER 29, 2015

Morgan Stanley upgraded LULU , predicting that the stock will continue its success in earnings for 2016. First, that listening to the Voice of the Customer (VOC) is an important part of your brand strategy. Second, that incorporating what you hear in the VOC to your Customer Experience pays off for your bottom line, a.k.a.

Customer Experience 386

Customer Experience Brand ambassadors Consulting Consulting 386

Beyond Philosophy

DECEMBER 8, 2015

Employees are the common denominator in optimizing the customer experience. Powerful new research has produced results which allow companies to identify current levels of employee commitment and provides actionable direction on how to help them become more committed and active brand ambassadors.

Brand ambassadors 170

Brand ambassadors Customer Experience Enterprise Feedback 170

NICE inContact

AUGUST 25, 2016

According to Gartner’s report, Bridge Silos of Customer Engagement, or Risk Killing Your customer Experience , “Customer engagement is frequently delivered in silos, even though this is a known, significant customer experience issue. It has never been more important to focus on empowering the frontline.

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Brand ambassadors Agent Empowerment Contact Center Enterprise 48

CSM Magazine

OCTOBER 26, 2016

A customer strategy goes further: It is the articulation of the distinctive value and experience your company will deliver to a chosen set of customers over three to five years, along with the offerings, channels, operating model, and capabilities you will need. Ten principles at the heart of an effective customer strategy.

Brand ambassadors 66

Brand ambassadors Customer advocacy Consulting Consulting 66

aircall

NOVEMBER 17, 2016

In 2016, 60% of consumers reported having higher expectations in terms of customer service than they did the previous year. This article will look at four customer service trends which will affect the way businesses cater to the customer experience in 2017. Abhinav Sridhar - Senior consultant, Aranca Research.

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Customer Service Self service Brand ambassadors virtual call center 54