Top 5 Customer Service Trends to Look out for in 2017
aircall
NOVEMBER 17, 2016
In 2016, 60% of consumers reported having higher expectations in terms of customer service than they did the previous year. This means that adapting your customer service funnel to millennial standards is difficult, but it’s also a gift that keeps on giving; happy customers share that positivity, and can become brand ambassadors.
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