Top 5 Customer Service Trends to Look out for in 2017
aircall
NOVEMBER 17, 2016
In 2016, 60% of consumers reported having higher expectations in terms of customer service than they did the previous year. Live chat, email, VoIP business phone , there are specialists for every channel. Millennials, for all our reputation for aloofness, often want nothing more than to be able to favorably interact with your brand.
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