Eptica

NOVEMBER 4, 2016

Date: Friday, November 4, 2016 3 ways to extend customer service across the enterprise. Published on: November 04, 2016. million tweets are sent to B2C brands every month. Work together on social media One of the largest uses of social media is for customer service – according to Twitter over 4.5 Share this page on: Tweet.

Enterprise 65

Enterprise Customer Service Multichannel Self service 65

Eptica

JULY 22, 2016

Date: Friday, July 22, 2016 6 ways to transform social customer service. Published on: July 22, 2016. million tweets are sent every month to B2C companies. Unified and multichannel Treating social media in isolation, away from other channels, leads to inefficiency and gaps in reporting. times over the past two years.

Multichannel 50

Multichannel Customer Service B2C CRM 50

Eptica

NOVEMBER 28, 2016

Date: Monday, November 28, 2016 5 top trends driving customer service. Published on: November 28, 2016. million tweets are sent to B2C brands every month, and according to Edison Research , just 32% of those that complain on social media are happy with the response they get. That’s a lot of dissatisfied consumers.

Customer Service 70

Customer Service Multichannel B2C Marketing 70

RichCall

SEPTEMBER 13, 2017

ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016. However, in 2016 Forrester has already reported that. Contact Center and CX Research and Reports. Teresa Cottam. Self-service.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64