2016 APIs B2C Multichannel 
Eptica
JULY 22, 2016
Date: Friday, July 22, 2016 6 ways to transform social customer service. Published on: July 22, 2016. million tweets are sent every month to B2C companies. Unified and multichannel Treating social media in isolation, away from other channels, leads to inefficiency and gaps in reporting. times over the past two years.
RichCall
SEPTEMBER 13, 2017
ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016. However, in 2016 Forrester has already reported that. Contact Center and CX Research and Reports. Teresa Cottam. Self-service.
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