Remove 2016 Remove B2C Remove Journey mapping Remove Multichannel
article thumbnail

Contact Center Technologies 2017: find out what 23 experts say

RichCall

ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016. However, in 2016 Forrester has already reported that. Customer Journey Maps. Teresa Cottam. Self-service.