RichCall

SEPTEMBER 13, 2017

With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. Contact Center and CX Research and Reports. of companies. omnichannel. personalization.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Eptica

NOVEMBER 28, 2016

Date: Monday, November 28, 2016 5 top trends driving customer service. Published on: November 28, 2016. million tweets are sent to B2C brands every month, and according to Edison Research , just 32% of those that complain on social media are happy with the response they get. That’s a lot of dissatisfied consumers.

Customer Service 70

Customer Service Multichannel B2C Marketing 70

Eptica

NOVEMBER 4, 2016

Date: Friday, November 4, 2016 3 ways to extend customer service across the enterprise. Published on: November 04, 2016. Use your experts Customer questions are now much more complex and demanding, meaning that even the most comprehensive knowledge base and well-trained contact center agent can’t answer every one of them.

Enterprise 65

Enterprise Customer Service Multichannel Self service 65