Beyond Philosophy

DECEMBER 19, 2017

Just 12 months ago in 2015, they scored 7.33; in 2017, just 7.08. Per the online marketing intelligence service WARC , QVC took the top spot in the survey, jumping nearly 20 places over its positions last year. It is the essential concept we tout at our global Customer Experience consultancy. Brands in the U.S.,

Customer centricity 382

Customer centricity Consulting Consulting Banking 382

Influitive

OCTOBER 11, 2015

“Customer engagement is highly correlated to customer loyalty ,” says Aimee Lucas , Customer Experience Transformist and VP at the Temkin Group , a customer experience research and consulting firm. Download my free eBook now. That’s because loyal customers are more likely to buy again, and buy more than before. “We

B2B 111

B2B Marketing Best practices Feedback 111

Influitive

JUNE 14, 2016

Fellow consultant Rachel Bakker does a great job of outlining just how important building authentic relationships is in the post-modern marketing world in her recent post, Are You Real? ). I was first introduced to the concept of the Servant Leader by community engagement maven Phoebe Venkat during a talk she did at a conference in 2015.

Marketing 60

Marketing SaaS Consulting Consulting 60

inmoment

MAY 14, 2020

Since the program was launched in late 2015, more than 100,000 members have collectively lost over 1 million pounds or an average of 7% of their body weight, according to United Healthcare. Check out this eBook, “ 3 Reasons Health Systems Should Invest in Improving Patient Experience!” ”

Healthcare 52

Healthcare Chief Customer Officer Metrics Call Center 52