Eptica

JANUARY 22, 2016

Date: Friday, January 22, 2016 So how did customer service perform in 2015? The US picture – could do better Overall 2015 was a poor year for customer service across the US, with close to six out of ten companies (59%) seeing a fall in customer ratings according to the American Customer Satisfaction Index (ACSI).

Customer Service 49

Customer Service Multichannel Benchmark Contact Center 49

Eptica

NOVEMBER 16, 2016

Date: Wednesday, November 16, 2016 How does customer experience affect sales growth? Author: Neil Cox Customer experience has been front of mind for marketing and customer service professionals for a number of years, but does it really have a big impact on the bottom line? Published on: November 16, 2016.

Sales 54

Sales Customer Experience Multichannel Airlines 54

Eptica

OCTOBER 30, 2015

Date: Friday, October 30, 2015 Which sectors offer the worst customer experience? Published on: October 30, 2015. Author: Pauline Ashenden While all industries need to ensure they are delivering an excellent customer experience, some seem to be intrinsically better at it than others. Share this page on: Tweet.

Customer Experience 75

Customer Experience Transportation Multichannel Wireless 75

Eptica

MARCH 14, 2018

How are UK banks doing in terms of the customer experience? In the latest Eptica Multichannel Customer Experience study , we evaluated the real-world online experience of 100 leading companies – including ten banks – by asking typical customer questions over the web, email, Twitter, Facebook and chat.

Banking 49

Banking Customer Experience Multichannel Government 49

Eptica

FEBRUARY 26, 2016

The stores use a combination of trendy, relaxed design and layout where shoppers get the chance to play with cool technology supported by highly trained and eager staff who are taught to spend time empathizing and helping customers in order to deliver an enjoyable shopping experience. Driving online customers to the store In 2015 U.S.

Customer Experience 50

Customer Experience Multichannel Benchmark Banking 50

Comm100

NOVEMBER 13, 2022

A Complete Guide to Omnichannel Customer Service. The state of customer service is always changing, and brands must keep up. Customers now use an average of nine different channels to connect with companies, and they expect the support they receive on these channels to be fast, convenient and personalized.

Customer Service 88

Customer Service Multichannel Chatbots Healthcare 88

NICE inContact

NOVEMBER 12, 2019

Today’s customers expect omnichannel. customer service. How is omnichannel customer service different from (or: better than?) multichannel customer service? Customer service must support many (“multi”) channels because that is what customers expect.

Multichannel 54

Multichannel Benchmark Contact Center Self service 54