CSAT Score: Everything You Need To Know About Customer Satisfaction Scores (Updated March 2022)
Netomi
MARCH 27, 2022
Comparing CSAT to other popular consumer metrics. Benchmarks for CSAT Scores By Industry. CSAT scores are the most popular and straightforward way to measure customer satisfaction. The metric measures sentiment towards your product, service or a specific interaction. CSAT Score Benchmarks for 2020 . CSAT vs. CES.
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