Fonolo
FEBRUARY 14, 2019
This is a staggering number, given that the average employee turnover rate in 2015 for all industries in the United States was 16.7 Agents are required to deal with challenging, frustrated customers, with the knowledge that the calls (and their performance) are being monitored and timed. On top of this, a U.S. Exhaustion.
Balto
FEBRUARY 6, 2023
For example, 72.45% of those who received additional pay reported working towards a promotion, compared to only 44.95% of those who did not. Gartner Predicts Conversational AI Will Reduce Contact Center Agent Labor Costs by $80 Billion in 2026. How to Battle Contact Center Agent Burnout. 2019, February 8). Entrepreneur.
Nicereply
SEPTEMBER 6, 2022
This specific article was originally written in 2015, but it received a major update in 2022 and offers excellent tips for support leaders. It’s chock-full of a ton of real examples from various companies on how to set up an impactful knowledge base. 5 Tips for CX Leaders to Combat Customer Service Agent Burnout (Kustomer).
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