Is the Contact Center a Good Career? Tenured Agents Say Yes
Balto
FEBRUARY 6, 2023
For example, 72.45% of those who received additional pay reported working towards a promotion, compared to only 44.95% of those who did not. Gartner Predicts Conversational AI Will Reduce Contact Center Agent Labor Costs by $80 Billion in 2026. How to Battle Contact Center Agent Burnout. 2019, February 8). Entrepreneur.
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