Fonolo

FEBRUARY 14, 2019

This is a staggering number, given that the average employee turnover rate in 2015 for all industries in the United States was 16.7 Agents are required to deal with challenging, frustrated customers, with the knowledge that the calls (and their performance) are being monitored and timed. On top of this, a U.S. Exhaustion.

Agent burnout 80

Agent burnout Call Center Gamification Contact Center 80

Balto

FEBRUARY 6, 2023

It’s constant practice and instant feedback as you work on your social skills.” – Lior Torenberg, Head of the Conversation Excellence Lab Let’s also bust the myths around introverts and sales. For example, 72.45% of those who received additional pay reported working towards a promotion, compared to only 44.95% of those who did not.

Contact Center 52

Contact Center Coaching Surveys Scripts 52

Nicereply

SEPTEMBER 6, 2022

This specific article was originally written in 2015, but it received a major update in 2022 and offers excellent tips for support leaders. It’s chock-full of a ton of real examples from various companies on how to set up an impactful knowledge base. 5 Tips for CX Leaders to Combat Customer Service Agent Burnout (Kustomer).

Customer Service 97

Customer Service Complaint resolution Agent burnout Customer Support 97