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Is the Contact Center a Good Career? Tenured Agents Say Yes

Balto

FEBRUARY 6, 2023

For example, 72.45% of those who received additional pay reported working towards a promotion, compared to only 44.95% of those who did not. Gartner Predicts Conversational AI Will Reduce Contact Center Agent Labor Costs by $80 Billion in 2026. How to Battle Contact Center Agent Burnout. 2019, February 8). Entrepreneur.

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Contact Center Coaching Surveys Scripts 52
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Top 9 Customer Service Blogs to read in 2022

Nicereply

SEPTEMBER 6, 2022

Achieving stellar customer support is a moving target, involving a mix of strategy, processes, policies, analytics, and even a little art. This specific article was originally written in 2015, but it received a major update in 2022 and offers excellent tips for support leaders.

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Customer Service Complaint resolution Agent burnout Customer Support 97
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