Is the Contact Center a Good Career? Tenured Agents Say Yes
Balto
FEBRUARY 6, 2023
It’s crucial to have direct experience of things like call flows, processes, and winning behavior. For example, 72.45% of those who received additional pay reported working towards a promotion, compared to only 44.95% of those who did not. Exploring Call Center Turnover Numbers. How to Battle Contact Center Agent Burnout.
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