2015 Agent burnout Examples Metrics 
Nicereply
SEPTEMBER 6, 2022
This specific article was originally written in 2015, but it received a major update in 2022 and offers excellent tips for support leaders. It’s chock-full of a ton of real examples from various companies on how to set up an impactful knowledge base. 5 Tips for CX Leaders to Combat Customer Service Agent Burnout (Kustomer).
Balto
FEBRUARY 6, 2023
The whole team benefits before, during, and after an internal promotion.” – Michelle Barbeau, Senior Customer Enablement Manager The only metric which didn’t improve linearly with rate of internal promotion was whether or not respondents were actively working towards a promotion. Suddenly, their work has greater meaning and impact.
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