BlueOcean
JUNE 22, 2022
When it came to the contact center RFP, companies consistently required bidders to “Describe your telephony platform” and those with best-in-class products had a definite edge. So, what should you ask when you’re addressing contact center technology in your RFP? Every contact center approaches security in different ways.
Vistio
SEPTEMBER 20, 2021
And in 2012, I decided to make the jump to the indirect or referral partner channels, where a lot of these big Gartner ranked vendors across contact center and unified communications and networking have these really robust programs that enable partners, or referral brokers, or agents to basically add value around the purchasing process.
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SharpenCX
SEPTEMBER 16, 2020
Back in 2014 Deloitte talked about an important trend – the overwhelmed employee. . Now, the average company uses 34 different SaaS products and adults spend 5.4 As our information gets more bloated, so does our tendency to feel overwhelmed – your contact center agents included. hours every day on their phones.
Natalie Petouhof
DECEMBER 1, 2015
Tweet LiveOps, a global leader in cloud contact center and customer service solutions, and Marlin Equity Partners, a global investment firm with over $3 billion of capital under management, today announced the completion of Marlin’s acquisition of LiveOps Cloud Platform.
Netomi
JANUARY 5, 2022
His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. In 2014, Ian officially became a Certified Customer Experience Professional. Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center.
ShepHyken
OCTOBER 28, 2016
Michael Becker is a content strategist at Sharpen , a cloud-native contact center provider. He has experience in marketing for two SaaS companies and is passionate about the overall custoemr experience. He graduated from Butler University in 2014 with a B.A. in integrated communications and journalism. Connect on Twitter.
SmartKarrot
FEBRUARY 7, 2022
Software as a Service (SaaS) is currently the most practical model of software distribution. In any case, the SaaS model is a win-win model that benefits the software vendor as well as the end-user. The efficiency of this model has made SaaS one of the most rapidly developing industries in the world. 360Learning. 360Learning.
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