aircall

JANUARY 24, 2022

This percentage compares with only 67% in 2014. CRM – Use a cloud-based phone system, software solutions, and your CRM together so all call agents have access to the most current, real-time information. Coaching and training make a big difference in giving your customers the feeling like they’ve had a positive experience. .

Call Center 126

Call Center Best practices call center software CRM 126

CrazyCall

APRIL 9, 2019

In 2014 Tiffani Bova was recognized as one of the most Powerful and Influential Women in California by the National Diversity Council. Alice Heiman is a sales coach and internationally renowned sales expert who demonstrates business owners and SMBs how to generate leads, handle objections and close more deals. Really unique experience!

Sales 133

Sales Consulting Consulting Coaching 133

ijgolding

NOVEMBER 17, 2016

Senior management wanted to outsource the function but when the outsourcer wouldn’t sign up to a KPI that targeted them with maintaining a 95% “satisfied or very satisfied” CSAT score (which is the figure the Helpdesk was consistently achieving at the time), management quickly changed their minds!

Customer Experience 95

Customer Experience Customer centricity outsourcing B2B 95

CustomerSuccessBox

JUNE 8, 2022

Check out Irit’s interview where she gives insights into how you can manage churn efficiently. . Um, and so I find that a lot of times management is lacking data data?driven Q: Any tips for CS leaders who want to manage churn/retention? Q: Please introduce yourself. Are we tracking the right things?

Management 52

Management Upselling Accountability Metrics 52