Callminer

SEPTEMBER 5, 2017

Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. Meet Our Panel of Call Center Leaders and QA Pros: Art Coombs. Lindsey Havens. Nabahat Shanza. Art Coombs. ArthurFCoombs. Lindsey Havens.

Call Center 140

Call Center call center software outsourcing Coaching 140

Etech

AUGUST 14, 2019

Working in today’s call center is a demanding job. Effectively leading today’s call center agent can be even more challenging. From handling escalated calls, upset customers stressed-out agents, and endless to-do lists; the list of challenges tends to get longer and longer. Improved morale.

Call Center 63

Call Center Morale Self service Management 63

Etech

AUGUST 14, 2019

Working in today’s call center is a demanding job. Effectively leading today’s call center agent can be even more challenging. From handling escalated calls, upset customers stressed-out agents, and endless to-do lists; the list of challenges tends to get longer and longer. Improved morale.

Call Center 48

Call Center Morale Self service Management 48

BlueOcean

DECEMBER 16, 2019

A reminder that the struggle to sustain morale when it’s holiday season in the contact center is real. Giving your teams a creative mission to embrace may help combat a low morale. Several years ago, during the relentless Polar Vortex, we made t-shirts for our team saying “Winter Suffer Fest 2014. Bring it.”

Contact Center 62

Contact Center Morale Gamification Transportation 62

aircall

JUNE 25, 2018

But as 110 inches of snow blanketed the city throughout the 2014-2015 season, one nearby travel agency was struggling to take advantage of local wanderlust. But more importantly for Kelly, he needed to know how this morale boost was impacting business. “My Nothing inspires summer vacation plans quite like a winter in Boston.

Morale 59

Morale CRM Call Center Personalization 59

Call Experts

DECEMBER 19, 2018

A 2014 report showed that Americans spend around $600 billion on average during the winter holiday season. Higher retail sales and holiday business hours lead to higher call volume at contact centers. We observe the holiday season based on call center KPI and SLA. One call can change your business!

outsourcing 58

outsourcing Call Center Answering services Contact Center 58

Talkdesk

JULY 8, 2016

Since its release in 2014, Slack has become a force to be reckoned with. Talkdesk Product Manager Alex Willen and Slack Account Manager Jesse Elliott discussed Slack’s new functionalities as relates to phone support teams in our webinar “Using Slack to Reinvent the Call Center Experience.” Here’s how: 1.

call center software 40

call center software Morale Call Center Coaching 40