BlueOcean

DECEMBER 16, 2019

Before we sign off for the holiday break, we want to give shouts to all the frontline agents and coaches holding it down for clients and customers in contact centers everywhere. A reminder that the struggle to sustain morale when it’s holiday season in the contact center is real. at Blue Ocean. Bring it.”

Contact Center 62

Contact Center Morale Gamification Transportation 62

Talkdesk

JULY 8, 2016

Since its release in 2014, Slack has become a force to be reckoned with. Talkdesk Product Manager Alex Willen and Slack Account Manager Jesse Elliott discussed Slack’s new functionalities as relates to phone support teams in our webinar “Using Slack to Reinvent the Call Center Experience.” Here’s how: 1.

call center software 40

call center software Morale Call Center Coaching 40

Callminer

SEPTEMBER 5, 2017

Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. Meet Our Panel of Call Center Leaders and QA Pros: Art Coombs. Lindsey Havens. Nabahat Shanza. Art Coombs. ArthurFCoombs. Lindsey Havens.

Call Center 140

Call Center call center software outsourcing Coaching 140

Netomi

JANUARY 5, 2022

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Russel Lolacher

JUNE 13, 2022

I’ll choose one of my best this happened back in 2014. Not just moral support, not just saying that’s too bad, your business is doing terrible rustle, which we should, you know, you should really get that up because it’s hurting us overall. And that VP said, I need to talk to more people in the call center now.

Coaching 59

Coaching Engineering Personalization Feedback 59

Comm100

OCTOBER 11, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. According to McKinsey , handling an inbound telephone call typically costs a company $6 to $8, whereas an interaction using social media costs less than a dollar. Get Faster, More Convenient Support to Customers.

Customer Service 47

Customer Service Customer Care Morale Marketing 47