2014 Blog Contact Center Self service 
ShepHyken
JUNE 2, 2017
To compound all this, traditional service – which waits until customers called the contact center before addressing a problem – has become much less effective. Sprint Wireless overhauled their customer care program, providing their call-center agents with real-time recommendations to improve retention.
Fonolo
JANUARY 15, 2019
This goes for contact center managers and agents as well; for them, January is certainly “reach for the stars and crush your goals” month (as is every month!). According to a 2014 Gartner study, “ customer experience itself is proving to be the only truly durable competitive advantage ”. 2018 saw breakthrough developments in AI.
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Balto
AUGUST 3, 2022
As the global economy shows signs of recession, the Conversation Excellence Lab wanted to understand how executives are planning to shift their contact center budgets, and how they view the future of the contact center as a whole. Is the contact center a drain on resources, a necessary expense to manage customer needs?
Vonage
AUGUST 15, 2016
Altimeter Group’s Brian Solis cited a survey in which 88 percent of all businesses believe they deliver great customer service, yet only 8 percent of their customers agree. Solis believes brands try really hard to offer exemplary customer service, but it’s a difficult thing to do with antiquated contact center technology and processes.
ProProfs Blog
JUNE 14, 2019
Customer Service Stats for Social Media. Rise of the Automation Industry & Self-Service. Build a Delightful Customer Experience With These Customer Service Statistics. With this blog, we aim to help you do just that. In 2017, 35% reported reaching out on social channels, up from 23% in 2014 and 17% in 2012.
Aspect
MAY 10, 2018
This year’s ceremony is reported to be the most hotly-contested so far since the award scheme’s first one in 2014. appeared first on Aspect Blogs. This category in particular aims to recognise some of the UK’s most successful and disruptive digital transformation projects over the last 12 months.
Eptica
JANUARY 6, 2016
Author: Olivier Njamfa As we enter 2016, I’m already seeing plenty of predictions about what the year will bring for the customer experience and customer service markets. In descending order the top 5 blogs were: 1. Showing the consistent appeal of evergreen content, this post from 2014 continues to attract many readers.
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