Customer Interactions

AUGUST 7, 2014

Here is a glimpse at our 2014 winners: Technician of the Year Jason Sturgill. During the last several years Jason has been the primary point of contact for providing technical support for the Communications Center’s 9-1-1 telephone systems. With its equipment aging the Center sought out a new 9-1-1 telephone system.

Telecommunications 31

Telecommunications Construction Morale Technical Support 31

Education Services Group

FEBRUARY 3, 2021

online consumers say they prefer to use a company’s website to get answers to their questions, we know there’s a lot of value in building a reliable one-stop-shop that keeps your customers informed and supported. Back in 2014, TSIA published a report on Measuring the Success of Customer Communities. When 72% of U.S.

Technical Support 59

Technical Support Technology Self service Enterprise 59

Clarabridge

DECEMBER 7, 2016

He began in technical support and in 2014 moved into customer experience as the VOC Analytics Project Manager. To learn more about how Constant Contact uses survey feedback to improve product offerings, read the full Constant Contact case study here. About Chris Rogers.

Feedback 81

Feedback Surveys Technical Support Analytics 81

Clarabridge

DECEMBER 7, 2016

He began in technical support and in 2014 moved into customer experience as the VOC Analytics Project Manager. To learn more about how Constant Contact uses survey feedback to improve product offerings, read the full Constant Contact case study here. About Chris Rogers.

Feedback 40

Feedback Surveys Technical Support Analytics 40

Clarabridge

MARCH 30, 2017

He began in technical support and in 2014 moved into customer experience as the VOC Analytics Project Manager. Whether you’re creating a new survey or simply looking to drive better results with the survey you have in place, our guide, The Ultimate Guide to Survey Success, will walk you through the steps to meet your goals.

Surveys 45

Surveys Customer Experience Feedback Analytics 45

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98