Remove 2014 Remove Benchmark Remove eBook Remove Sales
article thumbnail

50 Customer Service Statistics You Need To Know (Updated For 2023)

Netomi

To review some of our own research on this topic, please check out any of our four eBooks on the topic of customer service: The State of Customer Service in 2022 Addressing The Top Customer Service Challenges in Retail with AI Righting the Ship Transforming Customer Service with AI. Satisfaction = Reality – Expectations.

article thumbnail

Customer Success Starts Within: 6 Ways to Put Employees First

ChurnZero

Founder Annette Franz shares a quote from sales expert Zig Ziglar that shows how a people-first philosophy is your business growth strategy: “You don’t build a business. above industry benchmarks” according to research shared by Growth Everywhere. The good news is that…. Good for the employee is good for business.

article thumbnail

You Need a Jointly Owned Social Media Customer Service Strategy ASAP – Here’s Why

Comm100

The activities in this eBook can be great training materials to improve customer service or morale in your team. With a dedicated customer service staff working alongside marketing, IT, sales, and more, customer issues can be handled at once, without any annoying transfers. Should it be customer service? Download Free. 21% Joint.