SmartKarrot
MAY 13, 2020
With the growth of SaaS industry, more and more Product Management teams are wondering as to how they can measure a very important aspect, and potentially the strongest leading indicator of success for SaaS Platforms: User Engagement. How to identify customers/users appropriate for a cross sell or upsell?
SmartKarrot
MAY 14, 2020
2010: SaaS, 2013: Customer Success . The decade beginning from 2010 brought widespread adoption of the subscription based distribution model of software and hence the SaaS industry started booming in this period. SaaS companies began to realize that the traditional business model can no longer serve the new on-premise models.
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ChurnZero
JUNE 3, 2022
To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. This was back in 2013. During the course of the day, you’re introducing new customers, fighting fires, getting an upsell, and making sure customers adopt your product. He said we need Customer Success managers.
ChurnZero
JUNE 3, 2022
To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. This was back in 2013. During the course of the day, you’re introducing new customers, fighting fires, getting an upsell, and making sure customers adopt your product. He said we need Customer Success managers.
SmartKarrot
MARCH 8, 2022
A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. In the revenue-centric SaaS world, Amarachi strives to provide customers with the highest value at every step of their customer journey. Anika Zubair. Annette Franz. Daphne Lopes. Melinda Gonzalez.
SmartKarrot
AUGUST 12, 2022
In this article, we will discuss the SaaS Tech solution ChowNow. The SaaS platform succeeded in standing out in the already crowded restaurant tech market, and that too with its presence only in the main cities, including –. Optimize your menu to encourage upselling, prioritize high-margin menu items, and increase check sizes.
NobelBiz
MAY 25, 2023
In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits. Increased Revenue Opportunities CDPs can increase revenue opportunities for call centers by providing more accurate and detailed customer profiles, which can help businesses identify new sales and upsell opportunities.
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