Remove 2013 Remove Consulting Remove SaaS Remove Upselling
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Top 50 Women Leaders in Customer Success 2022

SmartKarrot

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. In the revenue-centric SaaS world, Amarachi strives to provide customers with the highest value at every step of their customer journey. Anika Zubair. Annette Franz. Daphne Lopes. Emilia D’Anzica.

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The indispensable role of Customer Success in B2B SaaS with ChurnZero CEO You Mon Tsang

ChurnZero

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. This was back in 2013. Maybe you invite them to more training or offer a consultation. Now, where I see sales and Customer Success often conflict is [deciding] who owns the renewal, the upsell, and the cross-sell.

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The indispensable role of Customer Success in B2B SaaS with ChurnZero CEO You Mon Tsang

ChurnZero

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. This was back in 2013. Maybe you invite them to more training or offer a consultation. Now, where I see sales and Customer Success often conflict is [deciding] who owns the renewal, the upsell, and the cross-sell.

SaaS 52
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How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions

NobelBiz

In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits. Increased Revenue Opportunities CDPs can increase revenue opportunities for call centers by providing more accurate and detailed customer profiles, which can help businesses identify new sales and upsell opportunities.

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Women of Influence: The Top 25 Innovative CX Leaders

Netomi

A world-renowned expert in customer retention, upsells, cross-sells, and customer value strategies and methodologies, Irit is the Chief Customer Officer and CEO of CSM Practice, the world’s first consulting firm dedicated to Customer Success Management (CSM) strategy. Irit Eizips – Chief Customer Officer & CEO, CSM Practice.