Fonolo

AUGUST 15, 2019

The company’s customer service philosophy could be best summed up by this quote from O’Leary: “Anyone who looks like their sleeping, we wake them up to sell them things.” Despite the airline’s impressive growth, by 2013, Ryanair was considered to have “the worst customer service out of Britain’s 100 biggest brand”.

Airlines 73

Airlines Customer Service Healthcare Morale 73

CSM Magazine

DECEMBER 6, 2023

Designed for medium to large businesses across a range of industries including healthcare, banking, retail, telecommunications and insurance, Era AI is based on a winning combination of both proprietary technology developed by CommBox and commercial large language models. CommBox is backed by the American equity fund PSG.

Customer Service 52

Customer Service Telecommunications Chatbots Healthcare 52

AWS Machine Learning

NOVEMBER 22, 2023

In this innovation talk, hear how the largest industries, from healthcare and financial services to automotive and media and entertainment, are using generative AI to drive outcomes for their customers. In this session, learn how to build your first generative AI application with key services such as Amazon Bedrock.

Engineering 103

Engineering Best practices APIs Government 103

SmartKarrot

JANUARY 18, 2022

Indian SaaS enterprises deal with a wide variety of clients across finance, education, healthcare, and wellness. Zoho is committed to offering outstanding customer service. Instead of marketing, Zoho invests in R&D and customer service. The report also highlighted that the spending in space went up to 170% in 2020.

SaaS 11

SaaS Finance CRM Analytics 11