Nicereply

FEBRUARY 22, 2023

Robust career pathing in customer support is critical. In our conversation, Erin Willis , Program Manager of Vendor Management at ClassPass , shares their support story. Let’s explore how others can use their experience to shape programs that professionally develop support agents.

Customer Support 52

Customer Support Technical Support SaaS Coaching 52

Callminer

AUGUST 1, 2017

Launched in 2013, Zingtree has helped over 15,000 organizations streamline support, engage with customers, and more. For North American call centers that have in-house sales/customer support personnel, often times there are multiple players of management. Increasing context. in operational costs and $0.57

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Kayako

OCTOBER 13, 2016

Customer service has had many different approaches over the last 100 years, but one thing has remained consistent: Customers have always wanted effortless interactions. Customers want more personable service experiences. How did customer service tools evolve into the online systems we use every single day?

Personalization 81

Personalization Customer Service outsourcing Technical Support 81

TechSee

JANUARY 24, 2019

Live video support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. Live video interactive assistance enables agents to visually guide and collaborate with customers.

Call flow 141

Call flow Technical Support Sales APIs 141

NobelBiz

MAY 25, 2023

In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits. What are Customer Data Platforms A Customer Data Platform or CDP is software that aggregates and organizes customer data across various touchpoints and channels into a single, unified database.

call center software 98

call center software Call Center APIs Contact Center 98

SmartKarrot

MARCH 8, 2022

An Award-Winning Customer Success Professional, Asha Patel is known for leading teams and delivering strategic plans for improving the customer experience in a company. She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

Netomi

JANUARY 5, 2022

LinkedIn: David Avrin – Customer Experience Keynote Speaker and Consultant – Visibility International, LLC. Through her expertise and personal approach, Denise has become an in-demand keynote speaker inspiring business leaders around the world to build great brands and exceptional organizations. Denise Lee Yohn.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98