PeopleMetrics

JUNE 18, 2015

A few days ago, a LinkedIn follower asked me about my advice to focus on one thing at a time in customer experience strategy. The process of painting by number mimics good customer experience strategy. First, outline your strategy for customer centricity. Embrace human nature and adjust to feedback.

Customer centricity 107

Customer centricity Feedback Customer Experience Sales 107

Clarabridge

FEBRUARY 2, 2017

This record-breaking number was an increase of about 40% over 2013, which was the previous high. Some of these penalties are directly tied to poor customer experience. The CFPB seeks restitution for customers and levies penalties against offending organization. Customer experience is a competitive differentiator.

Banking 45

Banking Advertising Accountability Best practices 45

Clarabridge

FEBRUARY 2, 2017

This record-breaking number was an increase of about 40% over 2013, which was the previous high. Some of these penalties are directly tied to poor customer experience. The CFPB seeks restitution for customers and levies penalties against offending organization. Customer experience is a competitive differentiator.

Banking 40

Banking Advertising Accountability Best practices 40

Clarabridge

MARCH 8, 2017

This record-breaking number was an increase of about 40% over 2013, which was the previous high. If you are really listening and understanding customer sentiment, your customers’ feedback will not only prevent fines, but identify areas for improvement as well. For example, they reduced comment volume by 2.8%

Banking 45

Banking Management Finance Government 45

Clarabridge

MARCH 8, 2017

This record-breaking number was an increase of about 40% over 2013, which was the previous high. If you are really listening and understanding customer sentiment, your customers’ feedback will not only prevent fines, but identify areas for improvement as well. For example, they reduced comment volume by 2.8%

Banking 45

Banking Management Finance Government 45