2013 Customer Care Feedback Technical Support 
Netomi
JANUARY 5, 2022
Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. . Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!
RichCall
SEPTEMBER 13, 2017
Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016. The contact centre will support this by providing hints, tips, education and technical support. This is the future of customer service. It feels as easy and seamless as an interaction with a friend or family member.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Netomi
FEBRUARY 28, 2022
Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience. Listening to customer feedback is also essential, she stressed, “we are constantly increasing the number of channels and ways to get feedback.” . Connect with Anastasia. ” . “I
Pointillist
AUGUST 18, 2021
Dan is also a keynote speaker, author of the book Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! The report compiled survey results of more than 1,150 CX, analytics, marketing and customer care professionals worldwide, across a variety of industries.
TechSee
DECEMBER 5, 2017
This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester. To accomplish this goal, companies must determine the most efficient, yet affordable, way to give their customer care processes a boost. .
Expert insights. Personalized for you.
98 
Let's personalize your content