CustomerSuccessBox

JUNE 8, 2022

We, at CustomerSuccessBox , spoke to some of the Top Customer Success Influencers to know how they manage churn! She has been consistently voted top Customer Success strategist since 2013 and is frequently featured as a speaker at conferences and Customer Success publications. The following is what she has to say.

Management 52

Management Upselling Accountability Metrics 52

Fonolo

MARCH 4, 2020

Amar Sidhu has a rich history at ADP Canada, taking up leadership there in 2013, with three as the VP of Customer Care, and four years as Senior Vice President of Service Delivery under his belt. Sidhu’s laser-focused approach to customer service and customer experience were also nurtured by managers in his professional past.

Customer Service 122

Customer Service Metrics Call Center Contact Center 122

CSM Magazine

OCTOBER 15, 2018

It’s time to introduce a ‘less haste, more speed’ culture supported by the latest technology. management (WFM). Occupancy – it’s good to know how many of your resources are being used at any one time but it’s even better to keep some agents in ‘reserve’ to handle random contact arrival patterns and maintain service levels.

Contact Center 56

Contact Center contact center workforce Average Handle Time Metrics 56

Fonolo

FEBRUARY 20, 2020

Amar Sidhu has a rich history at ADP Canada, taking up leadership there in 2013, with three as the VP of Customer Care, and four years as Senior Vice President of Service Delivery under his belt. Handpicked related content: 7 Things Great Call Center Managers Do Every Day. HR, Talent, Time Management, Benefits and Payroll.

Customer Service 67

Customer Service Metrics Call Center Banking 67

REVE Systems

JULY 19, 2017

That time it was just scholar’s prediction on future enterprise communication without any clue to its future mayhem. Just think about communication between the manager, team members and inside a team, isn’t it a vital factor in every company? Time Management. billion by 2019. Can you imagine the transmission? Convenience.

Enterprise 65

Enterprise Time management Consulting Consulting 65

CrazyCall

APRIL 9, 2019

Before joining Salesforce she spent decades in various sales and leadership positions, managing both start-up and Fortune 500 sales organizations, including Gartner. Trish Bertuzzi is also actively involved in the tech community and is the creator and manager of the LinkedIn Inside Sales Experts Group. Lori Richardson.

Sales 133

Sales Consulting Consulting Coaching 133