CSM Magazine

OCTOBER 15, 2018

Add ‘travel time’ into schedules – in a bid to save time, managers often take. For example, they don’t factor in the travel time needed to get from the contact center floor to the training rooms. With customer-centric success criteria in place, turn to innovative workforce. short-cuts and make schedules unrealistic.

Contact Center 56

Contact Center contact center workforce Average Handle Time Metrics 56

Fonolo

MARCH 4, 2020

Amar Sidhu has a rich history at ADP Canada, taking up leadership there in 2013, with three as the VP of Customer Care, and four years as Senior Vice President of Service Delivery under his belt. HR, Talent, Time Management, Benefits and Payroll. This is their story. The Path to Leadership. Learn more at ADP.com. About CSPN.

Customer Service 122

Customer Service Metrics Call Center Contact Center 122

Fonolo

FEBRUARY 20, 2020

Amar Sidhu has a rich history at ADP Canada, taking up leadership there in 2013, with three as the VP of Customer Care, and four years as Senior Vice President of Service Delivery under his belt. HR, Talent, Time Management, Benefits and Payroll. This is their story. The Path to Leadership. Learn more at ADP.com. About CSPN.

Customer Service 67

Customer Service Metrics Call Center Banking 67

CustomerSuccessBox

JUNE 8, 2022

We, at CustomerSuccessBox , spoke to some of the Top Customer Success Influencers to know how they manage churn! She has been consistently voted top Customer Success strategist since 2013 and is frequently featured as a speaker at conferences and Customer Success publications. Q: Please introduce yourself. Is this the case?

Management 52

Management Upselling Accountability Metrics 52

REVE Systems

JULY 19, 2017

That time it was just scholar’s prediction on future enterprise communication without any clue to its future mayhem. Time Management. Good time management marks a thin line between an ordinary and a successful organization. Good time management marks a thin line between an ordinary and a successful organization.

Enterprise 65

Enterprise Time management Consulting Consulting 65

CrazyCall

APRIL 9, 2019

She’s been helping companies grow for more than 20 years and in the meantime her interactive online training on social selling, time management and other sales topics has been rated top of the country. Her clients rapidly and profitably increase sales by about 30% after working with her. Leading: Does Your Team Know the Difference?

Sales 133

Sales Consulting Consulting Coaching 133