Fonolo
NOVEMBER 17, 2020
Bill Quiseng CX Expert, Speaker & Consultant. Whether it’s handling and routing necessary inquiries through self-service tools and chatbots or using AI to improve reporting and predictive modeling, AI will be essential in delivering excellent customer experiences in the future. ’ It was everyone’s problem.
Livepro
JUNE 19, 2019
Returning in 2019 across 4 major cities, a jam packed agenda with 2 Keynote Speakers in each state have varied backgrounds including some creative and amazing minds behind cutting-edge AI technology, state government and industry veterans with a wide range of consulting expertise. Beth Carey | Co-founder and CEO, Pat AI.
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Infinity
OCTOBER 20, 2019
Automation based technology, such as chatbots, has changed the game for contact centres. Chatbots support this rapid-fire question/answer demand thus allowing time for the real applaudable service questions to be left to the real agents - humans. Infinity has been a trusted and well-respected partner for Answer4u since 2013.
Fonolo
MARCH 4, 2020
Amar Sidhu has a rich history at ADP Canada, taking up leadership there in 2013, with three as the VP of Customer Care, and four years as Senior Vice President of Service Delivery under his belt. This is their story. The Path to Leadership. We’ve also set up one-to-one customer-agent relationships, which we call a “dedicated model.”
CCNG
OCTOBER 19, 2022
Zendesk, 2013) 89% of consumers began doing business with a competitor following a poor customer experience. Watermark Consulting, 2018) Only 14% of companies measure the ROI of Customer Experience. Zendesk, 2022) 63% of customers are happy to be served by a chatbot if there is an option to escalate the conversation to a human.
Fonolo
FEBRUARY 20, 2020
Amar Sidhu has a rich history at ADP Canada, taking up leadership there in 2013, with three as the VP of Customer Care, and four years as Senior Vice President of Service Delivery under his belt. This is their story. The Path to Leadership. We’ve also set up one-to-one customer-agent relationships, which we call a “dedicated model.”
Netomi
JANUARY 5, 2022
So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US.
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