NobelBiz
MAY 25, 2023
Are you looking to optimize your call center’s efficiency and streamline your business’s data management process? If so, it’s crucial to find the right call center software vendor that integrates with a customer data platform (CDP). Since then, the CDP market has grown rapidly.
Callminer
AUGUST 1, 2017
Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Launched in 2013, Zingtree has helped over 15,000 organizations streamline support, engage with customers, and more. She writes for the blog of Dialer360.
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aircall
JUNE 30, 2021
In 2013, an inventor named Jamie Siminoff appeared on the hit TV show, Shark Tank , hoping to land an investor for his company. He pitched his idea for a video doorbell, called Ring, and investors promptly rejected him. Media companies may not personalize their services for each client. Media: 84% .
Fenero
FEBRUARY 22, 2019
It was only four years ago when a young and disruptive contact center startup was launched using the exact business model (isn’t it ironic?). I am personally grateful to Amazon Connect for confirming the model of the future that Fenero started years ago. They are the ways of the past.
aircall
JUNE 28, 2022
Often, entrepreneur ideas are born out of personal stories and anecdotes. New telecommunications cloud infrastructures were emerging, offering the opportunity to build software without the hassle of building a telecom stack. One person made a difference in this moment: Jeff, our marketing manager (now our CMO), joins the boat.
Dialer 360
APRIL 20, 2018
According to a known call center fact “In 2013, 62% of organizations were already using cloud-based contact center solutions and this number is expected to grow by 25% in 2015.”. Security has seen the biggest concern for all of the businesses including call centers. Shifting to cloud- realities and benefits.
aircall
JUNE 21, 2021
The sales performance research firm CSO Insights also found that in 2013, only 58.2% Unfortunately, some callers are sensitive and easily offended, so they end up taking out their frustration on the person on the other end of the line. For instance, 68% of B2B companies admit to struggling to generate. of sales reps made their quota.
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