aircall

SEPTEMBER 12, 2016

Click-to-call, or click-to-talk, is a means of communication whereby a person clicks a button so as to connect to another different person in real time. These connections are possible and can be supported through a phone call, SMS or Voice-over-Internet-Protocol (VoIP). Statistics on the use of click to call.

Customer Experience 48

Customer Experience Inbound sales voip Sales 48

Fonolo

SEPTEMBER 27, 2018

Big news in the call center world broke last week: NewVoiceMedia (NVM) was acquired by Vonage for $350M. Well, the obvious take-away is that cloud-based call centers continue to be a hot space and a great way to build value for investors. was a consumer VoIP pioneer known for incessant television advertising.

Call Center 76

Call Center voip CRM industry standards 76

aircall

JUNE 28, 2022

What got us excited as product mock-ups matured is that there was a “perfect storm” opportunity: Existing phone system offerings were old, commodity hardware–oriented, and if you wanted an international system, productivity, and collaboration, you had to go for complex call center software that needed months of implementation.

SaaS 147

SaaS Engineering Metrics Telecommunications 147

aircall

NOVEMBER 3, 2016

Lacking a prominently displayed phone number on your website makes an unfavorable impression: in 2013, 47% of people reported feeling “frustrated or annoyed” and “more likely to explore other brands” when unable to contact a business directly. We’ve seen that the phone channel can serve as your safety net.

Customer Support 81

Customer Support First call resolution Brand ambassadors voip 81

aircall

NOVEMBER 3, 2016

Lacking a prominently displayed phone number on your website makes an unfavorable impression: in 2013, 47% of people reported feeling “frustrated or annoyed” and “more likely to explore other brands” when unable to contact a business directly. We’ve seen that the phone channel can serve as your safety net.

Customer Support 59

Customer Support First call resolution Brand ambassadors voip 59

JustCall

APRIL 20, 2023

However, owing to the following, its users have started looking for better alternatives: Technical glitches Bugs Constant installation and reinstallation This is why, in this blog, we will explore the top 8 CloudCall competitors for 2023, and talk about how to choose a VoIP provider in detail to help you make an informed decision for your business.

voip 52

voip CRM call center software Interactive Voice Response 52