2012 Coaching Examples Scripts 
Balto
JUNE 23, 2022
“The anti-script doesn’t mean that you should wing it on every call… what anti-script means is, think about a physical paper script and an agent who is reading it off word for word… you’re taking the most powerful part of the human out of the human.” Share on Twitter. Share on Facebook.
Callminer
AUGUST 1, 2017
Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548. Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. Continuous coaching and training helps mitigate this risk. James Pollard.
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Balto
FEBRUARY 6, 2023
When I worked in service roles, I had a script, and I knew what I had to do to have a successful social interaction with a customer. This helped me build confidence through a body of evidence — you use your script correctly as a waitress and you get a dopamine hit in the form of a tip.
Balto
AUGUST 3, 2022
From training and coaching to software enhancements, investments allow you to scale your output without hiring, automate repetitive tasks, strengthen your funnel, and improve cross-functional collaboration and visibility. We Surveyed 500 Managers About Call Center Coaching. There are a lot of reasons to invest in your contact center.
SharpenCX
FEBRUARY 12, 2020
We’re continuing our brand crush series and sharing customer experience examples to show you how companies are shaking up industries and turning CX on its head. billion in annual revenue since their debut in 2012. Find out how coaching to a specific mission and values fuels better contact center performance. Get the guide.
SharpenCX
FEBRUARY 12, 2020
We’re continuing our brand crush series and sharing customer experience examples to show you how companies are shaking up industries and turning CX on its head. billion in annual revenue since their debut in 2012. Find out how coaching to a specific mission and values fuels better contact center performance. Get the guide.
Comm100
OCTOBER 30, 2017
Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. The downloadable contains scripts for all kinds of scenarios, ranging from greetings to collecting personal information, and can help your live chat team deliver more efficient, quality support immediately.
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