Beyond Philosophy

NOVEMBER 10, 2014

In the United Kingdom, the NCSI portfolio earned a return of 59 percent from April 2007 to June 2011, and the FTSE 100 had a negative return of 6 percent.” Your existing customers are far easier to upsell. By comparison, the S&P 500 returned only $93, a 7-percent loss.

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

Vonage

JULY 3, 2018

That qualitative data helps tell the story of the metrics. . Instead of asking for customer service metrics outright, Kahn says it’s more important to see which KPIs the company is already tracking on a daily basis. The first thing I ask for when [evaluating] a company is the customer database. Success is also about mistakes.

Upselling 81

Upselling Customer centricity Metrics Technology 81

Amity

MAY 17, 2016

"When Customer Success is blended with pricing negotiations, upsells, cross-sells and contract renewals, trust and advocacy are tarnished." In this interview, Boaz Maor answers what exactly Customer Success should include, which metrics should be used to track its impact, and how it should be structured within an organization.

Real estate 65

Real estate SaaS Upselling Sales 65

CCNG

OCTOBER 19, 2022

Oracle, 2011) Businesses have a 60 to 70% chance of selling to an existing customer while the probability of selling to a new prospect is only 5% to 20%. Marketing Metrics, 2010) Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%. Oracle, 2011) Customers who had a very good experience are 3.5x

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Amity

AUGUST 17, 2016

Your management system should include metrics, training, coaching, and job aids to help set and reinforce the new habit. Note how segmentation correlates with usage, satisfaction, churn, upselling and cross-selling behaviours. Review and analyze the results every quarter. Refine the Value Proposition. Herrmann, B. Dogrultan, E.,

Upselling 51

Upselling Sales Coaching Marketing 51

Amity

MAY 12, 2014

Your management system should include metrics, training, coaching, and job aids to help set and reinforce the new habit. Note how segmentation correlates with usage, satisfaction, churn, upselling and cross-selling behaviors. Review and analyze the results every quarter. Refine the Value Proposition. i] Marmer, M., Herrmann, B.

Upselling 51

Upselling Sales Coaching Marketing 51