CCNG

OCTOBER 19, 2022

Martech Alliance, 2021) Nearly half (48%) of survey respondents said the customer experience they deliver falls below or significantly below their customers’ expectations. Oracle, 2011) Businesses have a 60 to 70% chance of selling to an existing customer while the probability of selling to a new prospect is only 5% to 20%.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Amity

AUGUST 17, 2016

In some cases, you may not have enough information, so devise a strategy to collect the missing data by reaching out to customers directly with calls or surveys. Your management system should include metrics, training, coaching, and job aids to help set and reinforce the new habit. Add this field to your database. Herrmann, B.

Upselling 51

Upselling Sales Coaching Marketing 51

Amity

MAY 12, 2014

In some cases, you may not have enough information, so devise a strategy to collect the missing data by reaching out to customers directly with calls or surveys. Your management system should include metrics, training, coaching, and job aids to help set and reinforce the new habit. Add this field to your database. i] Marmer, M.,

Upselling 51

Upselling Sales Coaching Marketing 51