PeopleMetrics

AUGUST 25, 2014

In an effort to discover the experts within our clients’ companies that truly understand customer experience, we used customer feedback to identify those individuals who consistently deliver an exceptional customer experience. ” All Day, Every Day, Stay Customer Centric.

Customer centricity 124

Customer centricity Brand ambassadors Feedback Best practices 124

PeopleMetrics

AUGUST 18, 2014

In an effort to discover the experts within our clients’ companies that truly understand customer experience, we used customer feedback to identify those individuals who consistently deliver an exceptional customer experience. Be Nice to Your Customers. Become More Customer-Centric Today.

Brand ambassadors 112

Brand ambassadors Customer Experience Customer centricity Feedback 112

PeopleMetrics

AUGUST 11, 2014

In an effort to discover the experts within our clients’ companies that truly understand customer experience, we used customer feedback to identify those individuals who consistently deliver an exceptional customer experience. Like-Minded Teams Create Better Customer Experiences.

Brand ambassadors 112

Brand ambassadors Customer Experience Customer centricity Feedback 112

ijgolding

DECEMBER 14, 2017

As a prolific writer on the subject of Customer Experience, I feel as though every article I publish is a reflection of sorts. I first became aware of job roles containing the words, ‘Customer Experience’ in the early noughties. Unusual – yet those who know me will agree that I often am!

Customer Experience 65

Customer Experience Customer centricity Banking Education 65

PeopleMetrics

JANUARY 28, 2016

But let’s get you off that cold linoleum floor and discuss how to best use customer feedback. Here are three best practices to help you turn big data into action. Base your customer experience improvement on your ideal outcome. Improving the customer experience starts with collecting customer feedback.

Big data 83

Big data Feedback Benchmark Customer centricity 83

Totango

DECEMBER 21, 2017

Written by Dante Otero, Manager, Partner & Customer Experience, Google Cloud. Shortly after becoming a customer of Totango earlier this year, I heard about the Customer Success Summit which sounded like a tremendous opportunity to get immersed in Customer Success for two days. Seemed worthwhile to check out.

Best practices 48

Best practices Customer centricity Education Consulting 48

CX Journey

MAY 3, 2016

The Customer Experience Professionals Association (CXPA) was established in 2011 to support and to advance the customer experience profession, to set standards for the profession, and to increase the visibility of these long-unsung heroes. this impact the customer and his experience?

Customer Experience 40

Customer Experience Journey mapping Metrics Customer centricity 40