2010 outsourcing Surveys 
Kayako
OCTOBER 29, 2015
It’s taken many different forms from outsourced, to remote work, and now it’s back to the office. We had two main offices before our London team was even born, and we are in no way outsourced (if anything, we’re offshored to Europe!). The birth of mainstream outsourcing: 2000 – 2010.
ijgolding
FEBRUARY 26, 2019
But there’s a big problem with the way customer feedback and satisfaction surveys have traditionally been done which means they don’t deliver this enormous benefit. Do you like long surveys? Do you like surveys which get longer as you fill them in, always asking for more reasons why you gave a good score or a bad score?
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AskNicely
JUNE 18, 2015
Instead of outsourcing their customer service, they had their most expensive employees pick up the phone because they knew this would be the quickest way to get the problem solved! Live chat was the revolution of 2010; customer support platforms rose in popularity in 2013, and we’re due for a new customer service revolution.
CSM Practice
SEPTEMBER 25, 2020
01:47 – Irit talks about the survey they did about the companies which reduced their forecast. 02:17 – Nick provides a context about Gainsight’s survey. 07:44 – Irit shares her insights about companies looking to increasing budget for outsourcing and consulting services. The Interview: . 21:31 – Wrap Up. The Interview: .
ijgolding
NOVEMBER 17, 2016
More specifically though, about 18 months ago I implemented a VoC survey for an IT Helpdesk that ended up saving all their jobs. Winning a UK Customer Experience Award in 2010 for an initiative we called ‘Customer 1st Aid’ will always stick in my mind as a massive milestone in my career as will becoming a CCXP in 2014.
CCNG
OCTOBER 19, 2022
Martech Alliance, 2021) Nearly half (48%) of survey respondents said the customer experience they deliver falls below or significantly below their customers’ expectations. Marketing Metrics, 2010) Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%. (Acquia, 2019) 78.5%
Hodusoft
JUNE 7, 2024
Outbound Communication Some also make outbound communication such as: Making sales calls Following up on customer inquiries Conducting surveys Providing proactive support 3. CSAT scores are calculated using simple survey results based on customer experiences. Call/Contact Center Agent This one is self-explanatory.
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