Call Design
SEPTEMBER 21, 2021
Gamification changes the game in the agent training space. Allowing contact centre managers to accommodate a more extensive range of learning styles provides a better guarantee of keeping staff engaged and learning. A recent study has shown that companies enjoy a 700% conversion rate when using gamification within their workplace.
Call Design
MAY 24, 2022
Loosely defined as those born between 1994 and 2010, Gen Zers have unique characteristics that companies will need to learn about and accommodate. Gamification, the use of game mechanics to improve employee productivity, efficiency, and engagement, provides an excellent platform for addressing all of these traits.
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NICE inContact
AUGUST 23, 2019
Gen-Z was born between 1996 and 2010, with the oldest workers of the era being 23 years of age, and prime entry-level job candidates in your contact center. While both generations have commonalities, it’s important to recognize the differences and how to cater your performance management strategy to their unique needs and preferences.
NICE inContact
AUGUST 23, 2019
Gen-Z was born between 1996 and 2010, with the oldest workers of the era being 23 years of age, and prime entry-level job candidates in your contact center. While both generations have commonalities, it’s important to recognize the differences and how to cater your performance management strategy to their unique needs and preferences.
Noble Systems
OCTOBER 11, 2018
For the first time in recent history, many businesses are managing a five-generational workforce. The newest generation in the workforce is Gen Z , those born between 1997 and 2010. Emotional intelligence (EQ) is a person’s ability to understand and manage emotions in oneself and others. What is Gamification?
Noble Systems
JUNE 18, 2019
Loosely defined as those born between 1994 and 2010, Gen Zers have unique characteristics that companies will need to learn about and accommodate. Gamification , the use of game mechanics to improve employee productivity, efficiency and engagement, provides an excellent platform for addressing all of these traits.
DMG Consulting
DECEMBER 7, 2020
It looks to the future and provides best practices for post-pandemic disaster recovery/business continuity (DR/BC) planning, as well as for the management of work-at-home agents. Voice and screen recording capabilities allow managers to track their remote employees’ performance throughout the day.
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