ShepHyken

NOVEMBER 2, 2018

As we move towards big data and artificial intelligence, chatbots seem to be leading the way towards a more automated future. In 2010, the boys over at Apple released Siri that astounded the world because for the first time you had a super-commercial chatbot/personal assistant that was so easy to have the mass market adapt to.

Chatbots 225

Chatbots Personalization Healthcare Government 225

Call Design

SEPTEMBER 21, 2021

Ensuring agents are trained to the highest standard and represent the company’s personality, values, and characteristics in all communication remains paramount to a successful customer service model and company success but also by investing in upskilling your staff, they feel motivated and engaged. Data Analytics.

Gamification 78

Gamification Schedule adherence Average Handle Time First call resolution 78

Avaya

MARCH 23, 2017

So much so that nearly 90% of companies now compete solely on CX —a drastic increase from 36 % in 2010—and 50 % of consumer product investments are expected to be redirected to CX innovations—like attribute matching—by the end of this year. Contact us. We’d love to hear from you.

Big data 61

Big data Banking Contact Center Call Center 61

SmartKarrot

FEBRUARY 3, 2022

It provides a variety of loans, including property-backed loans, personal loans, vehicle-backed loans, payroll loans, and salary advances. It also enables affiliates to make money by marketing and selling content on websites, private blogs, and other platforms. Founded in: 2010. CEO: Vinicius Roveda Goncalves. Founded in: 2011.

SaaS 10

SaaS Real estate Construction Transportation 10