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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

His achievements speak for themselves, from driving return authorizations approvals to 24 hours from 30 days, to reducing Monthly Abandon Rate to 3% from 20-30%. In addition, Jim has co-authored three books with his lifelong friend, mentor, and coach, Matt Rocco. Brad Cleveland, Author, Speaker & Consultant.

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Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

It encompasses everything from forecasting, hiring employees, agent training and coaching, workforce scheduling, professional handling of customer contacts, and many more. It also reduces the call abandonment rate by eliminating prolonged holding time. Schedule a consultation. Transform your call center.