DMG Consulting

MARCH 9, 2020

DMG Consulting Releases 2019 – 2020 Workforce Optimization Product and Market Report. What: Releases 2019 – 2020 Workforce Optimization Product and Market Report. What: Releases 2019 – 2020 Workforce Optimization Product and Market Report. When: Today, 18 February 2020. Many vendors from various IT sectors.

Consulting 48

Consulting Consulting Marketing Contact Center 48

delighted

JANUARY 7, 2020

A Walker study found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator. Therefore, we took a look at 5 must-embrace customer experience trends for 2020 and how you can stay ahead of customers’ evolving expectations. I know that due to Delighted, we avoided disaster.”.

Customer Experience 40

Customer Experience Surveys Feedback Marketing 40

C3Centricity

AUGUST 17, 2020

Walker forecast that by 2020, customer experience will overtake price and product as the key brand differentiator. Customers 2020 Report. According to a Forrester report, 44% of B2C marketers are using big data and analytics to improve responsiveness to customer interactions. CEI Survey. Bain & Co.

Customer centricity 63

Customer centricity Big data Airlines Marketing 63

C3Centricity

DECEMBER 3, 2018

By 2020, customer experience will overtake price and product as the key brand differentiator. Source: Customers 2020 Report). According to a Forrester report, 44% of B2C marketers are using big data and analytics to improve responsiveness to customer interactions. (Source: CEI Survey). Source: Bain & Co).

Big data 59

Big data Marketing B2C CRM 59

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. Founded in: 2010. Founded in: 2010. Founded in: 2020. Founded in: 2010. The platform also offers management tools.

SaaS 10

SaaS Finance Advertising Engineering 10

SmartKarrot

JANUARY 28, 2022

Founded in: 2010. Gong is a call monitoring solution that helps internal sales teams understand and design functioning strategies. It can store petabytes of data in a single blade, giving it mainframe capabilities. Founded in: 2010. Founded in: 2020. Founder/CEO: Shahar Waiser, Roi More. Founded in: 2011.

SaaS 10

SaaS Enterprise Analytics Big data 10