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The Impact of and Opportunity for Virtual Agents on Call Center Outsourcers

Xaqt

JUNE 1, 2020

The offshore business process outsourcing industry is likely to be the hardest hit. Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. "I do expect cognitive and robotic automation projects to lead to some job loss. The large cloud providers (ie.

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Virtual Agent outsourcing Call Center Real estate

20 Best BigCommerce Apps (Free & Paid) for 2021

JivoChat

JUNE 20, 2021

In the time since it launched in 2009, BigCommerce has become a leader in the SaaS e-commerce world. Best for: Email marketers. Mailchimp launched in 2001, and since then, it has earned a reputation as one of the leading email marketing platforms. Best for: Outsourcing product design and shipment.

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Customer Contact Central

The Impact of and Opportunity for Virtual Agents on Call Center Outsourcers

20 Best BigCommerce Apps (Free & Paid) for 2021

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