Amity

JANUARY 13, 2016

In this issue of the SaaS Tattler we discuss how to make sure your Customer Success team is making the required impact. You’re a Customer Success Hero, Now Get the Shirt! For a limited time we are offering a free Customer Success Hero shirt for anyone who attends a public demo. A Guide of SaaS Companies.

Benchmark 48

Benchmark SaaS Surveys Metrics 48

Russel Lolacher

AUGUST 30, 2018

Stay tuned for a story of generational frustration, customer hide and seek, and a video savior. This is the Customer Experience Story time tale of … The Disappearing Digits. In the summer of 2009, with some prodding by Lynn, the couple decided to buy the old computer of their eldest son, Joe. And so it begins.

Entertainment 48

Entertainment Morale Personalization Customer Care 48

Russel Lolacher

AUGUST 30, 2018

Stay tuned for a story of generational frustration, customer hide and seek, and a video savior. This is the Customer Experience Story time tale of … The Disappearing Digits. In the summer of 2009, with some prodding by Lynn, the couple decided to buy the old computer of their eldest son, Joe. And so it begins.

Entertainment 40

Entertainment Morale Personalization Customer Care 40

SmartKarrot

FEBRUARY 15, 2022

Adam Toporek is a globally-recognized keynote speaker on customer experience. He is known for his ability to help firms reimagine their customer care. He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ Here is the list for you – 1.

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10

Comm100

NOVEMBER 23, 2020

Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. Your customer help desk software keeps incoming queries from falling through the cracks by turning them into easily manageable tickets.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

JivoChat

JUNE 20, 2021

In the time since it launched in 2009, BigCommerce has become a leader in the SaaS e-commerce world. Thanks to its innovative and customized approach to solving e-commerce’s most challenging problems, countless businesses have reached new heights with BigCommerce. 24/7 customer support. BigCommerce App #8.

Accountability 52

Accountability Sales Advertising Abandon rate 52